FAQ
ANSWERS TO YOUR QUESTIONS
Q1: Why do my stair treads look like two different colors?
Answer: The color thread we use when manufacturing the stair treads for one design are all the same color. Typically, this is a shade issue which occurs when the stair treads are not positioned in the same direction. The following steps should sort it out.
- Feel one stair tread and determine which side feels smooth (depending on how you are holding it, typically it's left to right but it could be the other way around)
- When placing it on your step, make sure each stair tread is applied in the same direction. For example, 1st step - left to right (smooth feel) 2nd step - left to right (smooth feel).
- Repeat this for all the stair treads and you should notice that they are all the same color!
Q2: Will the double sided tape cause damage to my stairs?
Answer: No, in most cases, it shouldn’t. We only work with suppliers that can test and verify that no damage will occur to hardwood steps as a result of the adhesive tape use. That being said, everyone’s steps are unique. This is why we recommend all of our customers to use a lukewarm cloth to wipe down the steps upon removal.