Shipping Policy
The Sultans Rugs LLC aka "Sofihas"
Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days.
Shipping rates and delivery estimates
**We are currently offering free shipping on all orders**
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
UPS Standard |
3-5 business days |
Free |
|
UPS Two Days |
2 business days |
Reach out to Support |
|
Reach out to SupportUPS Overnight * |
1-2 business days |
Reach out to Support |
Shipment to P.O. boxes or APO/FPO addresses
Orders will not be shipped to PO boxes, APO or FPO addresses.
Shipment confirmation and order tracking
Once an order is placed, shipment confirmation and order tracking will be sent via email.
Customs, duties, and taxes
The Sultans Rugs LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Sultans Rugs LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
For more information, email support at cs@sofiarugs.com